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Although, all of our gemstone bracelets are made from genuine (natural and undyed) gemstones and a strong stretch jewelry cord, it is advised to remove your bracelets while showering/bathing and swimming.
To remove the buildup of dust over time on your bracelet, you can wipe it clean with a slightly damp soft cloth & gently dry the water off until the bracelet is completely dry.
Place your bracelet in the provided pouch and store it in a clean, dry and cool place when not worn.
We are happy to answer any questions you may have about our products, custom orders, shipping and rush orders or any general inquiries; feel free to contact us for additional information.
HOW WILL MY ITEMS BE SHIPPED?
All items are shipped via USPS & tracking number will be provided.
WHAT IS THE QUALITY GRADE OF YOUR STONES?
The utmost quality and care goes into sourcing each and every material we use.
We use 100% authentic gemstones, this is our guarantee (no synthetics or imitation stones).
Grade GEM - highest quality (very rare and very expensive)
Grade AAA - 2nd highest quality (rare and expensive)
Grade AA - 3rd highest quality (likely found and expensive for some types of gemstones)
We do not curate our pieces with the grades below-
Grade A - 4th highest quality
Grade AB - quality is between grade A and grade B but it is not a standard grade
Grade B - 5th highest quality
Standard (no grade) - commonly found for all types of gemstones
DO YOU MAKE CUSTOM ITEMS?
Yes, we do!
We make custom pieces for..... Men, Women, Children & Pets!
WHAT'S YOUR RETURN POLICY?
We are sure you will love your item, if not we offer a 100% guarantee with your purchase. If you are not satisfied for any reason, we will be happy to provide a refund or an exchange within 7 business days.
Your Charming purchase will arrive in a
My Charmed Arm gift box mailer, to keep it safe during travel or ready for gift giving. All bracelets come with a jewelry bag for safekeeping or gifting.
We often ship multiple items in the same box to be eco-friendly.
If you need specific gift wrapping, such as gift bags or additional boxes, please reach out to us.
If you'd like to give an item as a gift, please include the person's name and (optional) a personal message that will be handwritten & included with the package.
It can also be mailed directly to the recipient.