Question 1

HOW WILL MY ITEMS BE SHIPPED?

Accepted Answer

All items are shipped via USPS & a tracking number will be provided.

Question 2

ARE YOUR CRYSTALS SOURCED ETHICALLY?

Accepted Answer

Yes! We place a high value on ethical sourcing, thus we choose our sources carefully.

Question 3

WHERE DO YOU PURCHASE YOUR MATERIALS FROM?

Accepted Answer

Crystals & stones come from all around the world! We like to handpick these beauties  at trade exhibitions, but we have established partnerships with merchants all around the world, allowing us to bring a wide range of new natural stones, crystals, and gemstones to our customers.

Question 4

IS IT TRUE THAT YOUR GEMS ARE NATURAL & NOT LAB CREATED?

Accepted Answer

Yes. We do not carry man-made stones, however, we do receive ocassional requests for them. If we decide to sell a crystal that has been heated, dyed or lab created, we always make a note of it on the product page.

Question 5

WHAT IS THE QUALITY GRADE OF YOUR STONES?

Accepted Answer

The utmost quality and care goes into sourcing each and every material we use.
 
We use 100% authentic gemstones, this is our guarantee (no synthetics or imitation stones).
~~~~~~~~~~~~~~~~~~
Grade GEM - highest quality (very rare and very expensive)
Grade AAA - 2nd highest quality (rare and expensive)
Grade AA - 3rd highest quality (likely found and expensive for some types of gemstones)

~~~~~~~~~~~~~~~~~~~
We do not curate our pieces with the grades below-

Grade A - 4th highest quality
Grade AB - quality is between grade A and grade B but it is not a standard grade
Grade B - 5th highest quality
Standard (no grade) - commonly found for all types of gemstones

Question 6

WHAT MATERIALS DO YOU USE? ARE THE METALS HYPOALLERGENIC?

Accepted Answer

Our bracelets are crafted from high-quality semi-precious stones. These jewels come from all over the globe. Our beads are sourced from both domestic and international vendors.

Metals-

Sterling silver, gold-plated brass, white bronze, and gold-plated pewter are all options for our bracelets. None of them include lead or nickel.

Question 7

DO YOU MAKE CUSTOM ITEMS?

Accepted Answer

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Yes, we do!
Email: support@mycharmedarm.com (support@mycharmedarm.com)to get started!

Question 8

WHAT'S YOUR RETURN POLICY?

Accepted Answer

We are sure you will love your item, if not we offer a 100% guarantee with your purchase.
 
If you are not satisfied for any reason, we will be happy to provide a refund or an exchange.
 
The return or exchange must be initiated within 7 business days upon receipt of order.

Question 9

GIFTING

Accepted Answer

Your Charming purchase will arrive in a My Charmed Arm mailer and a jewelry bag for safekeeping or gifting will be enclosed.

We often ship multiple items in the same box to be eco-friendly.

If you need specific gift wrapping, such as gift bags or additional boxes, please reach out to us.

*If you'd like to give an item as a gift, please include the person's name and (optional) a personal message that will be handwritten & included with the package.
 
We can also mail the items directly to the recipient if you'd like!

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Question 10

WHAT SHOULD I DO IF THE BRACELET I'M WEARING SNAPS?

Accepted Answer

The stretch band on your bracelet is incredibly sturdy, and your bracelet is designed to be worn every day; but, the stretch band may break after constant wear and tear and straining when you put them on and take them off. If this occurs, try to gather all of the beads and store them in a dry zip lock bag. Send us an email with as much information as possible to support@mycharmed.com, and we'll replace or repair your bracelet for you.

Please note that all bracelets come with a 30-day guarantee from MCA.  If your jewelry breaks within 30 days after purchase, we will replace it once. Within that timeframe, please email a photo of your piece to support@mycharmedarm.com; we'll either send you a brand new bracelet or repair your old one. Please note that your new bracelet may take 7-10 business days to arrive.

All repairs will be charged at $15 after the 30-day period has passed.

CHARMING ADVISORS ARE AVAILABLE

CALL or Text

CHAT WITH US

Previous Top Sellers

Natural Stone Jewelry - Natural Gemstone Jewelry - Crystal Bracelets

If you find yourself still having questions we haven't answered here,
then write us an email at support@MYCHARMEDARM.COM.
We would love to hear from you!

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